Service Agreement
The Service Service Agreement (SLA) is the agreement between Makdos and our customers.
This is an agreement that covers how well a service will perform, how long it will be provided, and under what conditions it will be provided. SLA aims to define the quality and superiority of a service and fulfill your expectations.
SLA Services
Our SLA service for our cloud server rental and hosting services is provided in 5 main areas.
Web Server Optimization
Litespeed Installation and Optimization
Apache Installation and Optimization (PhP-FPM / Fastcgi)
Nginx Installation and Optimization
Openlitespeed Installation and Optimization
SSL Installation, Configuration and Optimization
Let's Encrypt Free SSL Module Installation
Log Cleanup / Free Up Disk Space
Panel and Server Optimization
Plesk Panel Installation, Configuration and Optimization
cPanel Installation, Configuration and Optimization
DirectAdmin Installation, Configuration and Optimization
LAMP Installation and Configuration
Centos Web Panel Installation and Configuration
Webmin Installation and Configuration
Security Optimization
Firewall / iptables Installation and Configuration
CSF Installation and Configuration
Imunify360 & ImunifyAV Installation and Configuration
SSH or RDP Security
WAF (Web Firewall Application) solutions
Firewall service (SSL-VPN, IPSec)
DDOS Prevention
Server-side Virus Scanning and Removal
Server Management Support
Fully Managed server service
Managing virtualization and Cluster infrastructure setup
Linux or Windows Operating System Installation and management
Server update and maintenance
Installation and configuration of software
Security and backup service
SLA Services
Our SLA service for our cloud server rental and hosting services is provided in 5 main areas.
Accessibility
We provide SLA assurance that Internet access will be available over 99.5% of the year.
Processing Speed
The internet speed of the service provided varies according to the service received, with a minimum of 100 Mbps and a maximum of 10 Gbps. This is a sufficient speed to provide high performance in today's conditions.
security
Our company is very sensitive about data security and the security of its services. Starting from the network layer to the cloud server service and software, there are layered security devices and we take care to keep them regularly updated.
Updates
Our network and firewall devices are usually updated 2 times a year. Before these works, our customers are definitely informed by e-mail in advance. If there is an interruption in the updates to be made, we usually take care to coincide it with the weekend and late hours.
Support
You can reach our company 24/7 by phone, and you can also create a support request via the panel in case of any problem. The created support requests are answered by our technical staff within maximum 5 minutes.